Hub Manager

As the Hub Manager, You’ll be responsible for:

• Ensuring accurate, on-time fulfilment and dispatch of orders to meet branch/customer SLAs and KPIs
• Managing daily hub operations: workload planning, resource allocation and shift coordination to optimise throughput and on-time despatch
• Leading, coaching and developing warehouse teams (picking, packing, despatch and admin) to drive productivity, quality and engagement
• Maintaining inventory control and stock accuracy through cycle counts, reconciliation and investigation of variances
• Coordinating final‑mile delivery with drivers/transport partners, including delivery window adherence and route effectiveness
• Enforcing health, safety and regulatory compliance (safe systems of work, incident reporting and housekeeping standards)
• Driving continuous improvement to reduce cost, cut lead times, improve first-time fulfilment and eliminate waste
• Building strong relationships with branch managers and commercial teams to align priorities, communicate issues and support demand planning
• Monitoring performance through MI and KPIs, producing reports and using data to identify trends and corrective actions
• Controlling operating costs (labour, transport, consumables) and supporting budget management
• Overseeing goods-in processes, quality checks and returns handling to protect service levels and stock integrity (using M3)
• Supporting peak planning and ad hoc projects (temporary resourcing, layout/process changes)
• Managing suppliers/contractors (transport, equipment maintenance, agency labour)

At Rexel, we prioritise hiring individuals based on experience, behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success include:  

• Collaboration and building partnerships
• Ownership and accountability
• Customer focus
• Balancing stakeholder needs
• Building strong networks
• Developing others
• Continuous improvement and innovation
• Financial acumen

What we hope you can bring:

• Proven experience managing warehouse/hub operations within wholesale, distribution or logistics environments
• Strong working knowledge of pick/pack/despatch, goods-in/out and returns processes
• Track record in inventory control, cycle counting and discrepancy investigation
• Experience coordinating with transport/final‑mile delivery to meet customer and branch service levels
• Confident people leadership: shift management, coaching, performance management and team engagement
• Strong analytical mindset with experience using MI/KPI data to drive root-cause actions and continuous improvement
• Excellent stakeholder management across operations, commercial and branch networks
• Comfortable working with warehouse/system tools

At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.

By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities.

Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best. 

We’re looking for an experienced Hub Manager to run our newly set up Warehouse based in Watford, that supports our branch network. 

You’ll ensure accurate, timely fulfilment and final‑mile delivery of customer orders, leading a multi‑disciplinary warehouse & Transport team to consistently achieve service KPIs, maintain excellent stock accuracy, and uphold the highest standards of health, safety and compliance.

This is a hands-on leadership role with a strong focus on performance, continuous improvement and cost efficiency.

The Benefits of a Career with Rexel: 

• Bonuses: Performance Related Bonus scheme 
• Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) You can also buy and sell holiday and enjoy enhanced parental leave  
• Support & Development: Extensive learning opportunities from day one.  
• Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more! 
• Perks: Contributory pension scheme and life assurance, Staff discounts, exclusive holiday offers and free financial support and education