Supply Chain Solutions & Services Specialist

Summary:
The Supply Chain Solutions & Services Specialist is responsible for maintaining customer managed inventory programs and other supply chain customer solutions on-site. Will be expected to utilize Rexel Digital technology and other company provided tools and systems as needed. Responsible for daily and weekly customer interactions, as well as promoting and demonstrating Rexel Solutions and Services. Continuous improvement by observing and reporting customer satisfaction (experience) levels and actively communicating suggestions for business process customer improvements.

What You'll Do:

• Increase business by expanding Rexel’s scope of supply to existing customers and help them to achieve better storeroom management by improving their Total Cost of Ownership (TCO)
• Present or develop additional Rexel Delivered Services and solutions to applicable customers. Work with branch or account managers to develop new solutions to achieve customer objectives
• Support sales teams with prospecting for new VMI accounts within a specified geographical territory
• Pursue or prospect repair / remanufacturing services within existing customers. Prospect for new Rexel delivered services opportunities
• Establish and maintain customer relationships. Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences
• Process product quotations and provide continuous follow up throughout the completion of the customer's purchasing cycle
• Coordinate and direct employee teams to assist in large customer projects and high-tech automation issues
• Gather and report to management information regarding the company, competitors, pricing, products, and current and future market trends as well as assists management and vendors in planning, tracking and implementing sales strategies and developing new markets
• Achieve and maintain technical capabilities at required levels, attends customer seminars, schools, and special promotions, and participates in sales meetings, vendor seminars and training schools to enhance and maintain personal and product knowledge
• Manage and audit the Parts Management Agreements to supplier and customers’ expectations. Collect core returns and manage product replacement throughout the completion of the customer’s purchasing cycle
• Other duties as assigned

• High School or GED - Required
• Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs based on our core value that the customer must be at the center of everything we do
• Exhibit a customer centric attitude both externally at the customer and internally within the company
• Ability to manage some emergency call-outs and part deliveries as needed
• Meet all customer and Rexel safety requirements
• Qualified applicants must motivated with excellent communication, organization, and problem-solving skills
• Ability to prioritize and manage multiple tasks and deadlines
• Excellent negotiation skills, interpersonal skills and ability to drive decisions with influence

Disclaimer:
“Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”

Physical Demands:

• Sit: Must be able to remain in a stationary position - Frequently – 21% to 50%
• Walk: Must be able to move about inside/outside office or work location - Occasionally – up to 20%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Frequently – 21% to 50%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - None
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - None
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Frequently – 21% to 50%

Weight and Force Demands:

• Up to 10 pounds - Occasionally – up to 20%
• Up to 25 pounds - Occasionally – up to 20%
• Up to 50 pounds - Occasionally – up to 20%

Working Environment:

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – up to 20%
• Exposed to electrical hazards; risk of electrical shock - Occasionally – up to 20%
• Handles or works with potentially dangerous equipment - Occasionally – up to 20%
• Travels to offsite locations - Constantly – at least 51%

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.