Account Specialist

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

We are looking for an Account Specialist to join our Talley team in Corona, CA!

This position is fully on-site position and requires regular in person collaboration at our office location. Standard working hours are Monday through Friday, 8:00 a.m. - 5:00 p.m.

Summary:
The Account Specialist is a high-impact role responsible for delivering exceptional customer support, managing key accounts, and ensuring accurate pricing and contract administration for them. This position blends customer relationship management and detailed analytical work to drive profitability, improve service levels, and support strategic growth initiatives. The role partners closely with sales, purchasing, pricing, and other internal stakeholders to execute solution-driven projects and maintain operational excellence.

What You'll Do:

• Own the details of specific key account programs and contract files, ensuring costs, sell prices, and margins are accurate and aligned
• Secure market-level pricing feedback and provide timely quotations and proposals
• Audit quotes and order data to ensure compliance with contracts and internal policies
• Maintain rebate and pricing match codes and support vendor pricing updates and part setups in core systems
• Collaborate with sales, purchasing, and pricing leaders to support smart sourcing decisions, vendor negotiations, and profitable growth initiatives
• Review and analyze daily margin and performance reports, identifying trends, risks, and opportunities
• Analyze, mine, and report on large data sets to support pricing, customer, and operational decisions
• Identify and execute profitable growth projects in partnership with the corresponding sales and program teams
• Recommend and help implement process improvements and system enhancements to streamline workflows and increase accuracy and efficiency
• Establish and maintain strong customer relationships with key accounts
• Serve as a key point of contact throughout the order-to-remittance process, communicating via phone, email, instant message, and web-based tools
• Act as an extension of the sales force to support key program initiatives and ensure customer satisfaction
• Handle customer inquiries, process orders, and resolve issues promptly using root-cause analysis
• Proactively manage customer open order data to maximize fill rates, service levels, and satisfaction
• Translate the voice of the customer to support continuous improvement in processes and customer experience
• Other duties as assigned

Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You'll Need

• 2+ years of industry experience with a strong sales, customer service, or account management background
• Experience with ERP and reporting tools
• Customer service experience a plus
• Experience managing vendor pricing contracts and/or rebates a plus
• High School or GED - Required
• Bachelor's Degree or Equivalent - Preferred

Knowledge, Skills & Abilities

• Proven customer-oriented mindset with strong verbal and written communication skills
• Demonstrated ability to prioritize and manage multiple tasks, deadlines, and stakeholders in a fast-paced environment
• Strong problem-solving skills, attention to detail, and commitment to accuracy
• Solid negotiation and interpersonal skills, with the ability to influence decisions across internal and external groups
• Proficiency in Microsoft Office, particularly Excel; comfortable working with automated order entry systems and other internet-based tools
• Strong intermediate math skills and the ability to interpret and work with pricing, margin, and cost data
• Demonstrated self-starter with resilient personal initiative
• Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty
• Goal oriented and self-motivated with ability to work both independently and within a team environment
• Ability to analyze, mine, and report out on large data sets

Physical Demands:

• Sit: Must be able to remain in a stationary position - Frequently – 21% to 50%
• Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20%
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally – up to 20%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Frequently – 21% to 50%

Weight and Force Demands:

• Up to 10 pounds - Occasionally – up to 20%
• Up to 25 pounds - Occasionally – up to 20%
• Up to 50 pounds - Occasionally – up to 20%

Working Environment:

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – up to 20%
• Exposed to electrical hazards; risk of electrical shock - Occasionally – up to 20%
• Handles or works with potentially dangerous equipment - Occasionally – up to 20%
• Travels to offsite locations - Frequently – 21% to 50%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

For the City of Corona, CA. only, the base pay rate is from $$58,036 - $72,545.42, depending upon qualifications, experience, and other considerations permitted by law.

EVM123

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.