Sales Counter Manager

Are you passionate about delivering exceptional customer service and driving sales success?

Rexel UK is looking for a dynamic and customer-focused individual to join our Birmingham branch as a Sales Counter Manager. This is a fantastic opportunity to lead the sales counter, build strong customer relationships, and contribute to the success of the branch.

Rexel UK is a global leader in the distribution of electrical and energy-efficient products and services. Our mission is to deliver smart electrical solutions that enhance the comfort, safety, and security of homes, businesses, and industries.

The Benefits of a Career with Rexel:

• Contributory pension scheme and life assurance  
• Bonuses: Performance Related Bonus scheme
• Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) You can also buy and sell holiday and enjoy enhanced parental leave 
• Support & Development: Extensive learning opportunities from day one
• Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more! 
• Perks: Staff discounts, exclusive holiday offers and free financial support and education 

In this pivotal role, you’ll lead the sales counter, build strong customer relationships, and drive profitable sales. You’ll be the face of Rexel, ensuring every customer interaction is exceptional and every opportunity to grow the business is maximised.

Key responsibilities will include:

• Delivering outstanding customer service to create long-term customer loyalty
• Building and maintaining successful partnerships with customers, colleagues, and suppliers
• Consistently generating profitable counter sales using innovative techniques and resources
• Managing stock displays to showcase a wide range of products and services
• Promoting local promotions and incentives to boost sales performance
• Maintaining a clean, tidy, and well-presented sales counter environment
• Utilising IT systems such as M3, Vecta, and Microsoft Office to enhance the customer experience

At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success include: 

COLLABORATION: Building partnerships and working collaboratively with others to meet shared objectives 

TAKES ACCOUNTABILTY: Takes action, addresses obstacles to get work done and meets commitments

CUSTOMER FOCUS: Building strong customer relationships & delivering customer centric solutions

FINANCIAL ACUMEN: Interpreting & applying understanding of Key financial indicators to make better business decisions

At Rexel UK, we’re all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results.

By coming together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities.

Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.