Wire Room Clerk

We are looking for a Wire Room Clerk to join our Rexel team in Carrollton, TX!

Summary:
The Wire Room Clerk is responsible for assisting in customer service and inventory control tasks in relation to daily operations between the wire room and the branch locations. Tasks performed by the clerk include: data entry, communication such as answering phones and e-mails, filing paperwork, investigating inventory discrepancies, able to completely do wire cutting process, problem solving customer service situations, and helping to answer questions for employees, customers, and vendors.

What You'll Do:

• Contribute to a culture and environment focused daily on employee safety and a safe work environment. Assume responsibility for immediately addressing safety concerns
• Generate all necessary information required for special orders
• Coordinate special, last-minute shipping requests with the Shipping department, expediting any orders, as necessary
• Trace orders as required and notify customers of any activity concerning their merchandise
• Research Warehouse Management System (WMS) transaction logs to correct or verify any outstanding issues
• Research and correct any branch variances
• Assist with lost and found merchandise in the warehouse
• Assist in any inventory corrections needed as discovered throughout the workday
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventories count, etc., in a courteous and efficient manner
• Report any customer feedback to management, including any signs of customer dissatisfaction
• Answer incoming telephones calls in a cheerful, courteous, and timely manner and take messages when necessary
• Properly use and understand all computer programs and hardware necessary for completion of the job task
• Other duties as assigned

Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You'll Need

• 1+ years of warehouse or distribution center experience
• Certification to operate forklift, hand truck, pallet jack and other warehouse equipment. Training will be provided by the company
• High School or GED - Preferred

Knowledge, Skills & Abilities

• Proficiency in all aspects of department RF scanner, Warehouse Management Software (WMS), AS400, or other systems in use at Distribution Centers
• Must be willing to be trained on all the following material handling equipment: Forklifts, stand-up reach truck, High-Reach Narrow-Aisle, Stand-Up Rider pallet Jack that conform to OSHA safety training requirements. Training will be provided by the company as needed
• Experience with Microsoft Office (Word, Outlook, and Excel) Software and the Web is required
• Ability to read, write, and comprehend simple instructions, short correspondence, and memos
• Ability to apply concepts of basic math skills to work environment
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to work overtime as needed

Physical Demands:

• Sit: Must be able to remain in a stationary position - Constantly – at least 51%
• Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20%
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally – up to 20%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly – at least 51%

Weight and Force Demands:

• Up to 10 pounds - Constantly – at least 51%
• Up to 25 pounds - Frequently – 21% to 50%
• Up to 50 pounds - Occasionally – up to 20%

Working Environment:

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – up to 20%
• Handles or works with potentially dangerous equipment - Frequently – 21% to 50%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.